Please check our FAQ section below before submitting your question, as it covers common inquiries. We strive to respond to all queries within 24-48 hours and appreciate your feedback to help us improve our services.
To ensure GeoTag works optimally, we strongly recommend always keeping your phone updated to the latest iOS version of the operating system. Updates often include important improvements and security fixes that ensure everything runs smoothly.
It’s included in the box; however, if you’ve misplaced it, you can download a PDF version here.
Meid Geotag™ is an easy-to-use tracking device that helps you locate your valuable items, like car keys and suitcases, via Bluetooth technology. When attached, it connects to the Apple Find My app, sending location information to iCloud for easy tracking.
Use of the Works with Apple badge means that a product has been designed to work specifically with the technology identified in the badge and has been certified by the product manufacturer to meet Apple Find My network product specifications and requirements. This integration ensures an easy and secure way to locate items while benefitting from Apple’s extensive network of devices.
Discover further details about the Apple Find My App on Apple’s dedicated website.
Yes, the GeoTag is designed to work seamlessly with all Apple devices that support the Find My network, including iPhone, iPad, Mac, iPod touch, and Apple Watch.
When you activate Lost Mode, you’ll receive immediate notifications if your GeoTag is spotted by any device in the Find My network. Additionally, you can enable a feature that allows someone who finds it to retrieve your contact information by tapping their NFC-capable smartphone on your GeoTag.
While Meid GeoTag™ can be used to track pets or children, it’s important to understand it’s limitations compared to dedicated GPS trackers.
Dedicated GPS trackers are built to operate independently and rely on external GPS signals. They often provide more reliable tracking in remote areas with fewer iPhone users or limited signal coverage.
Ultimately, both Meid GeoTag™ and GPS trackers have their strengths and weaknesses. The choice between them should depend on the specific environment and circumstances. In urban settings, the GeoTag’s extensive Apple Find My network can be beneficial, whereas GPS trackers may be more effective in remote locations.
Your location data is always encrypted and only accessible to you. Neither Apple nor any third-party manufacturers can see your location or the identity of the devices helping you locate your GeoTag, ensuring complete privacy.
Up to 12 months. The battery life of the GeoTag varies based on usage, but it is designed to be efficient to minimise concerns about battery life. You’ll be notified when the battery is running low.
The GeoTag is powered by a CR2032 lithium coin battery, which is widely available and easy to replace. Changing the battery is straightforward: simply open the back cover of the GeoTag, remove the old battery, and insert a new one, ensuring that the positive side is facing up.
The GeoTag has an IP67 rating, meaning it is highly resistant to dust and can withstand immersion in water up to 1 meter for 30 minutes. This makes it suitable for various outdoor conditions, providing peace of mind in case of rain or accidental submersion. However, while it can handle water exposure, it is not meant for prolonged underwater use or high-pressure water sources. Always ensure the device is properly sealed and maintained for optimal performance.
The Meid GeoTag™ utilizes advanced Nordic Semiconductor Multiprotocol SoC chip technology and Bluetooth Low Energy (BLE) for exceptional performance and seamless connectivity. This efficient combination ensures low power consumption while enabling quick and reliable tracking of valuables.
The Meid GeoTag™ features a compact design measuring 31,8 x 31,8 x 8 mm and weighing around 7 grams, making it easy to carry anywhere. Its lightweight build allows for effortless attachment to pockets, bags, or keychains without adding bulk.
The GeoTag is equipped with a compact 15mm speaker that delivers sound levels of up to 70dB for easy item locating. When attached to belongings such as a wallet, it alleviates stress by enabling you to play a sound through the Find My app, allowing for quick pinpointing of its location if misplaced nearby.
Yes, the GeoTag features an integrated key ring loop that allows for easy attachment to keys, bags, or other items. This makes the GeoTag a more convenient option without the need for extra accessories.
No, each Meid GeoTag device is designed to track a single item. To track multiple items, you will need a separate GeoTag device for each item.
We aim to ship all orders within 1-3 business days. You’ll receive a confirmation email once your order has been dispatched.
We use Postnord to ship our orders within Sweden.
Orders can only be changed or cancelled before processing. If you got an email saying your order is processing, changes can’t be made.
For private customers, a standard shipping fee of 49,00 SEK applies for orders under 500,00 SEK.
Yes, we provide free shipping on orders over 500,00 SEK.
Should your order fail to reach you within the estimated delivery timeframe, kindly review the tracking details in your confirmation email and reach out to the carrier directly. If uncertainties persist, please do not hesitate to contact our customer service team for further support.
We offer various payment options, including Swish, card payments via VISA, MasterCard and Maestro, invoice options, and account payments. Choose the method that suits you best at checkout.
Absolutely! All transactions are conducted using a secure and encrypted payment solution, in compliance with PCI DSS standards. Your payment information remains confidential and secure.
The invoice payment option allows you to receive your products before making a payment. This method provides you with the flexibility to inspect your order before settling the bill. Once you receive the invoice, you can choose to pay the full amount at once or split the payment into instalments as necessary.
Account payments let you spread the cost of your purchase over a longer period, with repayment terms of up to 36 months.
You will receive a monthly statement via email detailing your outstanding balance, making it easier to manage your finances while still enjoying your purchased items.
Our warehouse is located in Borås, Sweden and all orders are shipped from there.
Yes, you will receive a tracking number via email once your order has been dispatched. You can use this number to track the progress of your shipment. Please note that it may take up to 24 hours for tracking information to be updated by the shipping carrier.
We do not offer order pickup as we only have a warehouse and no physical store.
To initiate a return, please complete the return form available in the tab below.. You’ll need to provide your order number, name, contact details, and reason for return. Following that, we will reach out to provide you with a return number and the appropriate information for sending your return. Please note that we do not accept returns without a valid return number.
Returns are accepted for products that are unused, in their original condition, and returned with all packaging and materials. Returns must be initiated within 14 days of receipt.
You have 14 days from the date of receiving the product to initiate a return. For partial deliveries, the 14-day period starts once the last item is received.
Yes, we replace items only if they are defective or damaged. If you need to exchange it for the same item, please use the return form in the tab below.
If you encounter a defective item, please reach out to our customer support promptly using the return form below. We will address the issue and organise a repair, replacement, or refund for you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Customers are responsible for return shipping costs unless the item is defective or damaged, in which case we will cover the shipping expenses.
Our return form gathers essential information for a quick return process. Whether you’re returning an unused item or exchanging a faulty product, please fill it out accurately to ensure a smooth and hassle-free experience.
