For reseller and retailer accounts or custom corporate solutions you can reach our team by phone or email for a tailored quote and partnership details.
For questions about your order, returns, or our products, find instant answers in our FAQ below. You can also reach us via the email form below.
Got a question? Discover instant answers to our most frequently asked questions. Find what you need quickly and easily
We aim to ship all orders within 1-3 business days. You’ll receive a confirmation email once your order has been dispatched.
We use Postnord to ship our orders within Sweden.
Orders can only be changed or cancelled before processing. If you got an email saying your order is processing, changes can’t be made.
For private customers, a standard shipping fee of 49,00 SEK applies for orders under 500,00 SEK.
Yes, we provide free shipping on orders over 500,00 SEK.
Should your order fail to reach you within the estimated delivery timeframe, kindly review the tracking details in your confirmation email and reach out to the carrier directly. If uncertainties persist, please do not hesitate to contact our customer service team for further support.
We offer various payment options, including Swish, card payments via VISA, MasterCard and Maestro, invoice options, and account payments. Choose the method that suits you best at checkout.
Absolutely! All transactions are conducted using a secure and encrypted payment solution, in compliance with PCI DSS standards. Your payment information remains confidential and secure.
The invoice payment option allows you to receive your products before making a payment. This method provides you with the flexibility to inspect your order before settling the bill. Once you receive the invoice, you can choose to pay the full amount at once or split the payment into instalments as necessary.
Account payments let you spread the cost of your purchase over a longer period, with repayment terms of up to 36 months.
You will receive a monthly statement via email detailing your outstanding balance, making it easier to manage your finances while still enjoying your purchased items.
Our warehouse is located in Borås, Sweden and all orders are shipped from there.
Yes, you will receive a tracking number via email once your order has been dispatched. You can use this number to track the progress of your shipment. Please note that it may take up to 24 hours for tracking information to be updated by the shipping carrier.
We do not offer order pickup as we only have a warehouse and no physical store.
To initiate a return, please complete the return form available in the tab below.. You’ll need to provide your order number, name, contact details, and reason for return. Following that, we will reach out to provide you with a return number and the appropriate information for sending your return. Please note that we do not accept returns without a valid return number.
Returns are accepted for products that are unused, in their original condition, and returned with all packaging and materials. Returns must be initiated within 14 days of receipt.
You have 14 days from the date of receiving the product to initiate a return. For partial deliveries, the 14-day period starts once the last item is received.
Yes, we replace items only if they are defective or damaged. If you need to exchange it for the same item, please use the return form in the tab below.
If you encounter a defective item, please reach out to our customer support promptly using the return form below. We will address the issue and organise a repair, replacement, or refund for you.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
Customers are responsible for return shipping costs unless the item is defective or damaged, in which case we will cover the shipping expenses.
Can’t find an answer in the FAQ? Fill out the form below with your question. Our team will get back to you within 24-48 hours.
